IndustriesTravel and hospitalityDiagnostic
Connected Traveler Readiness Diagnostic
Your travelers arrive with their own profile and their own AI. Will you recognize them?
A focused diagnostic for hotels, carriers and travel sellers: where you stand on traveler profiles, consent, digital identity, the connected trip, AI and accessibility, what good looks like, and what the gap is costing you. You get options, not a pitch.
Why it matters now
Travelers experience one trip. The industry runs it on dozens of systems.
Three questions decide whether a traveler feels recognized, or has to start again at every step. Most travel businesses can answer the first in their own channels. Few can answer all three across their partners.
- 01Do you know what they need?Can a traveler tell you their requirements and preferences once, and see them honored at every step and by every partner?
- 02Do they decide what is shared?Is each piece of their data collected for a purpose, passed on only with consent, and checkable without copying their documents?
- 03Can the trip, and their AI, connect to you?Do your systems, your partners and the traveler’s own AI assistant work from the same information, in shared formats?
Where do you stand today?
Six statements, two minutes. Mark the ones that are true for your business. It is useful whether or not you ever speak with us, and nothing you tick leaves this page.
0 / 6 Early
Most travel businesses start here. The fastest win is usually separating requirements from preferences, and making sure a stated need survives the first handoff.
Send this result to yourself or a colleague
Sign in or request an invitation
The Connected Traveler Console is free and by invitation. Map your journey touchpoints, rate how ready you are across seven areas, see each touchpoint’s exposure, and get AI-written playbooks and a full report.
A written gap report your leadership team can act on
Diagnosis before prescription. We agree on the problem before anyone recommends a solution, including us.
Current state
Where your traveler profiles, consent, identity checks, partner handoffs, AI and accessibility stand today, mapped touchpoint by touchpoint.
Future state
What good looks like for your segment, grounded in the open practices now taking shape for traveler-controlled data, digital identity and AI booking.
Cost of the gap
The lost revenue, repeated effort and privacy exposure of standing still, written in terms your commercial, finance and risk leaders recognize.
Three options
Practical paths forward, always including “not now.” The choice is yours, with or without us.
Three steps. Bounded scope. No surprises.
A diagnostic is a decision aid, not the first phase of a program. It ends with your report and your choice.
- 01Short pre-readA focused questionnaire on your journey touchpoints, systems and partners, so the session goes straight to what matters.
- 02Working sessionA 90-minute session with your leads. We agree the agenda and the outcome up front, and you leave with at least one insight you can use the same day.
- 03Gap report and walkthroughYour written report within five business days, followed by a walkthrough with your team. No deck, no hard sell.
Why Hkdolts
The diagnostic draws on expertise at the point where travel, technology and the emerging rules for traveler data and AI meet, so it reflects where the rules are going, not only where they are.
- Hands-on expertise in how traveler profiles, consent and digital credentials work in practice, not only how they are described.
- A seat where the open rules for traveler data, digital identity and AI agents are being written, so your future state reflects where those rules are heading.
- More than 15 years of tier-1 consulting, translating technical standards into board decisions, operating practices and accountable owners.
- Independence: vendor-neutral advice with no product to place and no platform to resell.
Who it is for, and how to bring your team along
Who it is for
- Hotel groups, brands and management companies personalizing at scale without over-collecting
- Independent hotels, resorts and serviced apartments that want to recognize guests across direct and partner channels
- Airlines, airports, rail and cruise operators moving to digital identity and a single record of what travelers bought
- Online travel agencies, travel management companies and tour operators passing traveler data between many suppliers
- Distribution and travel technology providers preparing for travelers’ own AI assistants
Four questions for your team
Traveler data runs through distribution, guest experience, technology, privacy and your partners. Share this page and talk these through first; it makes any conversation with us shorter.
- Which of our touchpoints hold health, accessibility, identity or payment data, and who else sees it?
- If a guest tells us once that they need a step-free room, how many handoffs must that survive?
- What would a traveler’s own AI assistant find if it tried to book with us tonight?
- Could we show a regulator, or a traveler, exactly what we hold about them, and why?
Start with a conversation
Tell us about your journey, your partners and what is at stake. We will come back with a short note on whether a diagnostic is the right next step for you, and if it is, what it would cover. We take a limited number of diagnostics each month; if this month is full, we will hold a place for the next.
Not sure it is the right time? Keep your self-check result. We would rather you start when it is useful than when we would like you to.
- 1You writeA few lines on your travelers, your channels and what is at stake.
- 2We replyA short note: whether a diagnostic fits, and what it would cover.
- 3You decideGo ahead, wait for a later slot, or take the self-check result and run with it.
Common questions
We are a single property. Is this for us?
Yes. The console has a track for accommodation and works at any size. For an independent property the gaps that matter most are usually consent, accessibility and readiness for travelers’ own AI assistants.
Will you try to sell us a bigger project?
The report stands on its own. It sets out options, including doing nothing for now, and you decide whether you want help with any of them.
Is it tied to a particular vendor or technology?
No. The diagnostic is vendor-neutral and built on open, industry-wide practices, so your options stay open, including with the systems you already run.
Who takes part on our side?
Usually the leads for distribution and revenue, guest or customer experience, technology, privacy and the partner relationships that carry the traveler’s data. We help you decide who needs to be in the room during the pre-read.
What if the self-check says we are already advanced?
Then the diagnostic may not be the right next step. We will say so, and point you to the industry work where you can help shape how traveler data is shared.
Sources
Part of our work in travel and hospitality.