CapabilitiesAdvisory practice

Operations and Transformation

Run the business on a system, not on heroics.

Where does today’s operation lose the most value?

Why it matters now

~70%
Of large-scale transformations fail to reach their goalsMcKinsey & Company
55%
Of the value lost in transformations is lost during implementation, not in target settingMcKinsey Global Survey, 2021

Our perspective

Value leaks where processes, platforms and management habits fail to meet. We find the leaks, price the fix and install the operating system, from the process taxonomy to the way decisions are made.

02

Management systems outlast reorganizations

Structures change every few years; the way decisions are made, rewarded and reviewed persists. That is where durable performance is built.

Proof points

  • Maturity diagnostics for financial institutions that link every gap to a priced service.
  • An enterprise process taxonomy for banking, used as the baseline for core-platform selection.
  • A codified series on the management systems of enduring companies, translated into operating playbooks.
  • In-house build capability, from analytical platforms to secure finance applications.

How we help clients

Four capabilities, each defined by what the client receives.

01

Operating model diagnostic and design

Maturity scored across the functions that carry the business, with every gap linked to the work, and the price, of closing it.

What clients receive

  • A scored maturity baseline
  • A target operating model and process design
  • A priced delivery plan
02

Process architecture and platform selection

A common process language for the enterprise, used as the baseline for choosing core platforms and vendors.

What clients receive

  • An enterprise process taxonomy
  • A selection scorecard and shortlist
  • A platform decision business and technology teams both own
03

Management operating systems

Proven management philosophies translated into the decision rights, incentives, principles and objectives leaders run every week.

What clients receive

  • A playbook for how decisions are made and reviewed
  • A leadership cadence and executive briefings
  • Measures that connect daily decisions to long-term value
04

Decision platforms

Diagnostics, estimators, command centres and applications built around the client’s method, for the client to own.

What clients receive

  • Tools that put the method in the client’s hands
  • Secure applications for finance and operations
  • Platforms deployed, documented and handed over

Who we serve, the outcome and why Hkdolts

Who we serve

  • Chief operating officers and transformation leaders
  • Financial institutions modernizing core operations
  • Leadership teams moving beyond founder-led management
  • Organizations choosing a core platform

The outcome

An operation whose gaps are known, priced and closing, run by a management system leaders actually use.

Why Hkdolts

  • A maturity diagnostic and process taxonomy built from leading banking practice
  • A codified series on the management systems of enduring companies
  • In-house build capability, from analytical platforms to secure applications

How we engage

A diagnostic that ends in a priced plan, followed by design, build and transfer, or managed services where the client prefers to buy the outcome.

Our impact

Selected work behind this practice.

Banking operating-model diagnosticFinancial services and private capital

What we didA structured maturity assessment that links every gap to a priced service

The impactEach finding leads to a next step and a price

Banking process taxonomyFinancial services and private capital

What we didA common process language, with core-platform vendor selection

The impactOperating-model and sourcing decisions rest on one baseline

Management operating systemsProfessional and business services

What we didA four-part series translating the management systems of enduring companies into operating playbooks

The impactLeaders adopt one coherent way of deciding, rewarding and reviewing

Financial management applicationFinancial services and private capital

What we didA secure desktop application for enterprise financial management

The impactFinance teams work from one controlled record

Related research

Published perspectives on the questions behind this practice.

All insights

Bring us the decision

Tell us where you stand. We will reply with how we would approach it.

From the United States to leadership teams worldwide, virtually or on site.

  1. 1
    FrameAgree the decision to be made and the evidence it requires.
  2. 2
    BaselineEstablish where the organization stands today.
  3. 3
    CommitAgree the scope, the model and the price.